fk111 Privacy Policy

I Introduction

fk111 is a trusted online betting and casino platform in Bangladesh. We take our users' privacy seriously. This Privacy Policy explains how and why fk111 collects your personal information, the purposes for which it is used, and how that information is kept secure.

By registering on the fk111 website or using any of our services, the terms of this Privacy Policy apply to you. Please read this policy carefully. If you have any questions, contact us through our 24/7 live chat support.

1 Information We Collect

When you register and use services on fk111, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Valid email address
• Mobile number
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Cookie and session data
• Site usage logs and navigation patterns

1.4 Gaming Activity Information

• Betting history and preferred game types
• Bonus and promotion usage details
• VIP program progress and cashback details

2 How We Collect Information

fk111 collects your information in the following ways:

• Directly provided information: Information you provide during registration, login, deposit, or withdrawal.
• Automatically collected: Information collected automatically through server logs, cookies, and tracking technologies while you use our website.
• Information from third parties: Verified information received from identity verification services or payment processors.

3 Purpose of Using Information

fk111 uses your collected information only for the following legitimate purposes:

• Creating, verifying, and managing your account.
• Processing deposits, withdrawals, and financial transactions.
• Improving our service quality and providing a personalized experience.
• Complying with applicable laws and regulations, and managing anti-money laundering (AML) processes.
• Applying responsible gaming policies and detecting irregular behavior.
• Providing customer support and resolving technical issues.
• Informing you about promotional offers and bonuses (with your consent).
• Preventing fraud, deception, and security breaches.

4 Cookie Policy

fk111 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your website browsing experience.

4.1 Types of Cookies

• Essential cookies: Required for the basic functioning of the website, such as maintaining login sessions.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to collect website usage statistics, which helps improve our services.

You can manage cookies by changing your browser settings. However, disabling cookies may cause some services to not function properly.

5 Information Sharing and Disclosure

fk111 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and managing technical infrastructure. These partners are required to follow the same privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to lawful requests from relevant legal authorities or regulatory bodies. This includes required reporting under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you appropriately before any such change.

6 Data Security Measures

fk111 uses industry-standard technology and practices to protect your personal information:

• SSL Encryption: All data transmissions on our site are protected by 256-bit SSL encryption.
• Secure Servers: Personal and financial information is stored on secure, encrypted servers.
• Access Controls: Only authorized staff have access to your information for specific operational purposes.
• Two-Step Verification: Two-factor authentication (2FA) is available as an additional security layer for account login.
• Regular Security Audits: Regular security reviews are conducted to identify and address system vulnerabilities.

Even so, no method on the internet is completely secure. While we make every effort, we cannot guarantee absolute security. Please also keep your account password confidential and always log out after using an unfamiliar device.

7 Data Retention Period

fk111 retains your personal information only for as long as necessary. As a general rule:

• Active account information — retained for as long as the account remains active.
• Financial transaction records after account closure — retained for a minimum of five years to meet applicable legal obligations.
• AML and KYC related documents — retained for the period required under legal guidelines.

Once the specified retention period ends, information is securely deleted or fully anonymized.

8 User Rights

As a member of fk111, you have the following rights:

• Right to Access: The right to ask what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not be possible if legal obligations exist).
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to receive a copy of your provided information in a structured format.
• Right to Withdraw Consent: The right to withdraw consent at any time from processing that is based on your consent.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

9 Privacy of Minors

fk111 is only for individuals aged 21 and above. We do not knowingly collect any information from minors. An age verification process is carried out at the time of registration. If any information from a minor reaches us, it will be deleted immediately and the associated account will be closed.

We request parents and guardians — please use parental control software to prevent your child from accessing this site.

10 International Data Transfers

Our servers and technical infrastructure may be located in various countries. As a result, your information may be processed outside of Bangladesh. For such transfers, we ensure that the data protection standards of the receiving country or service provider are consistent with this Privacy Policy.

11 Third-Party Links and Services

If the fk111 platform contains links to any third-party websites or services, those services have their own privacy policies. fk111 is not responsible for the data collection or usage practices of these external sites. Please read the privacy policy of any third-party service before using it.

12 Changes to This Policy

fk111 reserves the right to update this Privacy Policy at any time. For significant changes, we will send a notification to your registered email and display a notice on the site. The updated policy will take effect from the date it is published.

Continuing to use fk111 after an update will be taken as your agreement to the revised Privacy Policy. We therefore encourage you to review this page regularly.

13 Contact Us

If you have any questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week — support available in Bengali.

We are committed to resolving your requests as quickly and as thoughtfully as possible.